Buddy is a business owner who does everyhting he can to boost his company and make his customers happy. Sadly for him, one day he gets a bad review. What can he do to adjust this? Read this story from seo.com's blogger Andrew Johnson and learn how to reverse the trend when things get out of your control: why you have a private conversation with the author of the review, be multichannel on the web and get as many positive reviews as possible to show your worth.
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